1
Your phone rings first
You and your team keep answering calls the way you do now.
For Las Vegas and Henderson contractors
More booked jobs for your plumbing, HVAC, or electrical company.
We answer the calls you miss, route emergencies, and put routine work on your calendar.
Every call answered.
Your phone rings first. We step in when you cannot.
A missed call can be a lost job.
The customer with water on the floor is not waiting until morning. If you do not answer, the next shop might.
We keep that call moving without taking your team out of the picture.
2
We pick up when you miss it
Nights, weekends, holidays, or any time nobody answers.
3
The call gets handled
Emergencies reach the on-call tech. Routine work gets booked.
This is not a message-taking service.
Within about 30 seconds, the agent decides what the call needs and acts on it. A true emergency triggers a text to the on-call tech. Routine work goes into your calendar with a confirmation text to the customer.
Different calls. The right questions.
The same system works across all three trades. We set up the questions and routing around the work your shop handles.
Plumbing
The caller gets practical questions that help separate a real emergency from a job that can wait for the schedule.
Burst supply line
Water heater failure
Sewer backup
HVAC
We collect what your on-call tech needs to know, then route or schedule the call based on the situation.
No cooling in August
No heat in January
A commercial unit down
Electrical
Safety calls get urgent attention. Routine work gets enough detail to land on the right calendar slot.
A panel arcing
A burning smell
Power out to part of the house
Built around the way your shop runs.
You keep your number, your calendar, and your team. We cover the calls that would otherwise wait or disappear.
Coverage when the workday does not stop
- Answers 24/7, including nights, weekends, and holidays
- Handles English and Spanish, and switches when the caller switches
- Works with the phone number you already have
- No new hardware
Emergency routing
- Sorts urgent calls from work that can be scheduled
- Texts the on-call tech in seconds on a true emergency
Jobs booked
- Books routine work into the calendar you already use
- Sends confirmation and reminder texts
A record of every call
- Records and transcribes every conversation
- You can see what the caller said and what happened next
Why I started Minute One.
I’m a military veteran with 9.5 years of service. I worked as an electrician and on HVAC equipment during my service before moving into IT.
These days I’m an engineer at a national wireless carrier. I build the systems that keep cell phones connected inside buildings, and I have a master’s degree in network security.
A couple of years ago my rental property here in Las Vegas flooded at 11pm. I called six plumbers. Four went straight to voicemail. The two who picked up split a job the other four never knew they lost.
I spend my days keeping phones working and I still couldn’t get a plumber on the phone in an emergency. That’s why this company exists.
Keep the next good job from going to voicemail.
Tell us about your shop. We’ll talk through what happens when a call comes in and whether this fits your operation.